K'NEX has developed its website to be an interesting, stimulating, and enjoyable experience for children, as well as adults. The purpose of this policy is to help you understand some of the information on the website and how the website operates. Please discuss this policy with your children so that they will understand how to use the website and the information they may be asked to provide. K'NEX believes that providing you and your child with information about our website and how we use personal information will help you better protect you and your child's privacy. If you have any questions about our policy, please contact us at contact us or 1-800-KID-KNEX. For other questions, please contact our Consumer Relations Department at contact us.
Please take note of this important information. Guidelines have been established by the Children's Online Privacy Protection Act of 1998 (called COPPA) and Children's Advertising Review Unit (CARU) to protect the online privacy of children. K'NEX is committed to complying with these guidelines and regulations for online privacy and security. We'd like you to review this website to make sure you're satisfied with our approach and presentation. K'NEX does not want to collect any information that you, as a parent, are uncomfortable having your child submit to us. K'NEX will rigorously adhere to COPPA policies. COPPA is designed to protect children under the age of 13 by regulating how information may be collected from them, and enforcing strict limits on how that information can be used. COPPA's legal codes also allow for the creation of self-regulation programs within industry groups. K'NEX will rigorously adhere to COPPA policies. COPPA is designed to protect children under the age of 13 by regulating how information may be collected from them, and enforcing strict limits on how that information can be used. COPPA's legal codes also allow for the creation of self-regulation programs within industry groups.
CARU is the self-regulatory group to which our website, knex.com, is subject. CARU has established Self-Regulatory Guidelines for Children's Advertising that account for kids' unique impressionability. Our website, knex.com, adheres to these guidelines. CARU actively monitors advertising and online privacy practices regarding children, seeking voluntary change if a company's advertising or privacy practices are found to be misleading, inaccurate or inconsistent with its Self-Regulatory Guidelines.
Our Safety Guidelines strictly prohibit the posting of information that could personally identify a child, such as their photo, real name, email address, phone number or physical location, unless the parent explicitly agrees to allow such, perhaps in regard to becoming a contest winner, K'NEXpert finalist, etc. We also aim to prevent kids from being exposed to web content that might make them feel anxious or frightened, so we rigorously regulate links to outside websites.
K'NEX collects information in two ways: (1) Information you provide to us, and (2) Information we collect automatically.
K'NEX may collect information that you provide when you use our website, such as when you: (1) create a profile; (2) make a purchase; (3) participate in contests, events or promotions; (4) send questions or comments via email, or live chat with a K'NEX Consumer Relations representative; (5) submit your resume to us online; (6) complete online surveys; or (7) otherwise communicate with us through the website. The types of personal information that you provide may include your name, email address, telephone number, postal address, credit card information, birth date, and other contact or identifying information that you choose to provide. We may also collect your gender and toy preferences when you provide this information at the same time as your name or other contact or identifying information, or we may combine these data points with your personal information in the future. If you are under the age of 13, only your parent or legal guardian can provide any personal information to us for purposes of registration, and other online activities. See Personal Information Collected from Children under 13 Years Old below for more information.
When you access or use knex.com, we also automatically collect information about you. For example, when you visit our website, we collect information about your computer's operating system, Internet Protocol ("IP") address, access times, browser type, versions and language, time zone setting, products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as clicks), information about the website visit [including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time)], and the URL of the website you visited before navigating to our website (only if you were referred by that site). If you access our website via a mobile device, we may also collect your unique device ID, device make and model, device IP address, mobile carrier, mobile web browser type and version and the location of your device.
Cookies: Cookies are small data files stored on your computer or mobile device by a website. Among other things, cookies help website providers improve their Services and your experience while using their websites.
If you want to know if cookies have been added to your computer by others - check your settings. Browsers allow you to either accept cookies or refuse them. Refusing cookies may limit a website provider’s ability to provide you improved features and online experiences. You can adjust your browser to tell you when a website tries to put a cookie on your computer. For more information on cookies and how to control or disable them, you may want to visit the following websites:
Clear GIFs: Clear GIFs, sometimes called “pixels,” "web bugs" or "web beacons," are small electronic images that are placed on a web page or in an email message. K’NEX may use pixels or clear GIFs to monitor user behavior, deliver cookies, collect information, count visits, understand usage and campaign effectiveness and to tell if a recipient has opened and acted upon an email. K'NEX uses pixels, or transparent GIF files, to help manage online advertising. These GIF files are provided by our ad management partner, Google Analytics™. These files enable Google Analytics™ to recognize a unique cookie on your Web browser, which in turn enables us to learn which advertisements bring users to our website. With both cookies and Spotlight technology (used by Google), the information we collect and share is anonymous, and not personally identifiable. It does not contain your name, address, telephone number, or email address. For more information about Google Analytics™, including information about how to opt out of these technologies, go to www.google.com/analytics.
Analytics: : We use analytics services and software provided by third parties to help us understand how users access and use knex.com. These tools and services may place cookies, web beacons and other devices or technologies on websites to enable them to track traffic data. The data collected typically includes information such as your IP address, your Internet Service Provider, your web browser, the time spent on webpages, the links clicked and the advertisements viewed on those pages. We use this information to improve our website and your experience, to see which areas and features of our website are popular and to count visits.
Log Files: Log files record website activity on our website and enable us to gather statistics about our users' browsing habits. These entries help K'NEX determine (among other things) how many and how often users have accessed or used our website, which pages of our website they've visited, and similar data.
We may associate the information we collect from these technologies with other personal information that you provide for the purposes described in this Policy.
We may also obtain information from other sources and combine that with information we collect through our website. For example, if you create or log into your account through a third-party social networking site, we will have access to certain information from that site, such as your name and any other account information disclosed in accordance with the policies of that third-party social networking site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical services, advertising networks, analytics providers and search information providers, and may receive information about you from them.
We do not allow third parties to place ads on knex.com. We sometimes engage third parties to place ads for our products and services on other websites, as well as placing ads ourselves. These third parties may place cookies, web beacons and other devices or technologies within the ads. When you click or scroll over any of these ads, these third parties collect information about your use of knex.com. The data collected typically includes information such as your IP address, your web browser, web pages viewed, time spent on pages, links clicked and whether you purchased an advertised product. Third parties may use this information to deliver advertising and/or content targeted to your interests. For more information about targeted advertising in connection with these third parties, and how to opt out of having your information used in this way, please visit:www.aboutads.info/choices or www.networkadvertising.org/managing/opt_out.asp.
Under COPPA, the term "personal information" means individually identifiable information about a child that is collected online, such as:
Personal information is solicited only on a voluntary basis; it is not required to visit the K'NEX website.
If your child contacts us online, whether it's to join the Kids' Club, participate in a contest, or create a wish list, etc., we collect the child's email address and the email address of his or her parent and/or legal guardian. We will use the parent's or guardian's email address to verify your permission for your child to interact online with knex.com. You, or your child, can terminate these email updates by using the unsubscribe procedure described below.
COPPA prohibits us, and any other company, from conditioning your child's participation in any activity on our website in exchange for the disclosure of more personal information than is reasonably necessary to participate in that activity. We agree with, and adhere to, this rule.
As a parent, you are automatically informed by email when your child contacts us via the K'NEX website. The personal information we have collected from your child via email contact is as follows:
If a parent or guardian does not agree to allow a child to communicate with K'NEX, no communication will be accepted from the child's email address. There is no other action required.
We use personal information collected through knex.com for purposes described in this Policy or otherwise disclosed to you on or in connection with our Services. For example, we may use your information to:
We do not share your personal information with third parties, other than as described in this Policy or in connection with knex.com, with the exception that:
We may also share aggregated information or information that we have collected from you while on our website, including on co-branded pages (such as when we and another company together have a promotion or contest), and where we have taken reasonable measures to de-identify. We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If K’NEX or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
All information you provide to us is stored on our secure servers. When we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Knex.com may offer social sharing features and other integrated tools (such as the Facebook® "Like" button or widgets), which let you share actions you take on our website or social media pages with other media, and vice versa. The use of such features may enable the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides these features. These features may also collect your IP address, which page you are visiting on our website, and may set a cookie to enable the features to function properly. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the third parties that provide these features.
To provide relevant information not found on knex.com, facilitate online shopping, and allow you to interact with other websites and/or applications in which you may have accounts (such as Facebook® and other social media sites), K'NEX may provide links or embed third-party applications that allow login from our website to third-party websites. K'NEX will notify users when they are leaving knex.com or otherwise indicate that you will be going to a third-party's site. Your use of these third-party websites and/or applications is subject to the third parties' privacy policies, and we encourage you to read the third parties' privacy policies before submitting personal or other information, or using the websites and/or applications. We do not accept responsibility or liability for these third party policies.
We occasionally have surveys and contests for which we may ask for age, and gender. You have the right to delete all of this personal information from our records at any time. You can do this by clicking the "unsubscribe" link below. The unsubscribe procedure will remove all your, and your child's, personal information from our database. http://www.knex.com/email-unsubscribe
Once we have received and processed your request, you will receive an email notifying you that all of your and your child's information has been deleted from our database. If you have further comments, questions or concerns about your child's personal information in our email database, or any other concerns, please contact us at our free Consumer Relations phone: 1-800-KID-KNEX (1-800-543-5639), or email us at: firstname.lastname@example.org.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.
If your child has emailed us about a problem with a K'NEX product, or has a question regarding a K'NEX toy, the company, or its people, etc., we may categorize and collect that information in generic anonymised categories, so that we can correct problems with the product or instructions, or address concerns, on knex.com's FAQs webpage. We keep this kind of information only in a generic and aggregated form.
We will use any personal information you or your child provides as set out above and in the following circumstances:
Unless as set out above, never do we sell or distribute information gathered to anyone, nor do we make our mailing lists available to anyone. We might, however, use this information in conjunction with a marketing partner, where we control when and how we use the information. Any information used in this specific manner will be in the categorized and generic format, and will not disclose individual names, email addresses, etc.
It is important for you to make sure your child knows that it is inappropriate to send any personal information to anyone, including K'NEX, unless you have given your explicit approval.
Only those 18 years or older can make an online purchase from K'NEX. The online form requires the purchaser's full name, billing and shipping addresses, telephone number, email address and credit card information in order to complete the order. We accept only valid MASTERCARD or VISA credit cards in the name of the purchaser. We submit this information to the credit card company for verification. That credit card information is used only to process and ship the order, and is not retained online after the order has been submitted. The shipping and order addresses and names, telephone numbers, email addresses, and items ordered are kept in a secure off-line database for documentation purposes.
The K'NEX SECURE SERVER connection safely protects Credit Card information via the VeriSign™ system. This information is deleted from your browser after you complete your order. Completion of your order can be done by one of the following: (a) Complete the Credit Card Processing page; or (b) Closing your Web Browser.
K'NEX requires that online orders are submitted by an adult 18 years or older. Any customer younger than 18 years old who wishes to submit an order must have the order submitted by a parent or legal guardian. These orders are the responsibility of the parent(s) or guardian(s) who own the valid credit card used in the transaction. If you have any questions regarding a purchase, please see our Ordering and Shipping Policies section on this page or contact our Consumer Relations Department at 1-800- KID-KNEX (1-800-543-5639), Monday through Friday, 8:30 a.m. to 5:00 p.m. EST (U.S. and Canadian callers only. Please see http://www.knex.com/international-contact to find the Consumer Relations contact information for other countries.).
K'NEX only accepts photos of models for contests, promotions and posting to our Photo Gallery. We do not solicit or accept models or ideas for new products or suggested new models or components. The reason is definitely not hubris in thinking only we can come up with new and exciting ideas: clearly, that would be a ridiculous point of view. Rather, it has to do with conflicts that arise as to the derivation of K'NEX ideas. From time to time, we have people who claim to have invented just about everything we do, including having come up with K'NEX before we did, or they claim that they submitted a concept that was the “inspiration” for something we've later marketed. None of these claims have been even remotely true, but that didn't lessen the aggravation and time that was required to deal with the claims. So, to prevent possible misunderstandings about who owns the rights to products K'NEX sells, anything you send to us will be considered by us as non-confidential and nonproprietary, meaning that you recognize and agree that you are freely giving us the right to use it any way we wish. This may include making and selling products based upon such material, licensing the material to others or posting your ideas/photos on our website and owning the intellectual property rights in and to such ideas.
Kids: If you wish to send any photographs or other materials to K'NEX, you must follow these simple instructions:
You can always contact us to review and update personal information we may have stored about you and/or your child. Please use the following link to contact us. Please note that before accessing and making changes to your account, we must verify your identity properly. It may take up to 10 business days for the changes to take effect.
You are welcome to download for your own personal use any of the content available on our Site; however, we are not authorizing any commercial use of this content, such as republishing instructions, etc. All content on our Site is copyrighted and/or trademarked by K’NEX, and you must receive our explicit, written permission in order to use any of our intellectual property for reasons other than your personal enjoyment.
The Site is owned and operated by K’NEX Limited Partnership Group, a Delaware, U.S.A. registered partnership.
Terms and Conditions of Use:
All orders are subject to review and approval by K'NEX. Most orders will be approved within two business days or less. However, approval could take longer if there are any issues with your account. We will contact you within forty-eight (48) hours (two business days) if there is an issue with your order. K'NEX will promptly issue you a full refund for any paid order that it denies.
K'NEX does not ship to freight forwarders. Orders requesting shipment to a freight forwarder's address will be cancelled.
You may order individual parts in any assortment you choose (product colors may vary). When ordering items in any of the Parts & Extras categories (rods, connectors, panels, wheels & gears, miscellaneous, motors, grab bags, instructions and accessories), your order subtotal for Parts & Extras must be equal to or greater than $(US) 5.00 to complete your transaction. Please note that all orders totaling over $(US) 45.00 for individual parts must be approved by K'NEX before the order is accepted.
Omitting any of the information on the On-Line Order Form will result in your order being declined.
K'NEX does not accept Purchase Orders.
K'NEX reserves the right to refuse any order for sets or parts.
Payment must be made in US Currency. K'NEX cannot be held responsible for any online orders submitted by persons under the age of 18 who have not acquired the permission of a parent or guardian. These orders will become the responsibility of the parent(s) or guardian(s) that own the valid credit card used in the transaction.
Only one promotion or offer code can be applied to each order. However, if your order qualifies for free shipping, you are entitled to combine our free shipping offer with one additional promotion or offer.
If you have more than one promotion or offer code, please select and enter, as indicated, the code you wish to redeem with your order. When you enter your promotion/offer code, your promotional discount will be factored into your order, and reflected in your order summary.
Free shipping promotions applies to merchandise orders over the stated amount (excluding taxes and any applied discounts), and will be shipped via standard ground or Fed Ex Smartpost (depending on the weight of the order) within the United States only (excludes Alaska, Hawaii, and U.S. territories and possessions).
Shipping charges are shown at Checkout, and are based on the ship-to address, total weight of your order, and selected shipping method. Your Order will be shipped from our Hatfield, PA location.
Regular Shipping: Orders are commonly shipped via standard ground or Fed Ex Smartpost (depending on the weight of the order) , and will be received in 5-15 business days. Orders including Individual Parts may take between 10-15 business days to receive. K'NEX does not ship to P.O. Boxes. Orders shipped to Alaska, Hawaii and Canada will be shipped via US Mail, unless Expedited or Rush Expedited Shipping is available and has been selected. Free shipping codes apply only to Regular Shipping. Free shipping is not available for Rush Expedited or Expedited orders.
For faster delivery in the continental US and Canada, you may select Rush Expedited (2-3 business days) or Expedited (3-4 business days) delivery at Checkout. Expedited orders are not guaranteed to Canada, APO, or AE Addresses. Free shipping is not available for Rush Expedited or Expedited orders. Rush Expedited and Expedited Shipping are not available for orders weighing over 150 lbs.
Orders shipped to Canada may be subject to customs delays. Therefore, the standard 5-15 business days for Regular Shipping, Expedited Shipping, and USPS Airmail Parcel cannot be guaranteed. Custom charges are the responsibility of the recipient.
Please note that orders shipping outside the continental US (excluding Alaska and Hawaii) and Canada will be shipped via a third party, and therefore delivery times are not guaranteed.
Examine your order upon delivery to ensure that there are no visible signs of damaged, missing or incorrect items. In the event that there are missing, damaged or incorrect items, please contact us within 15 business days of your delivery at email@example.com or 800-543-5639 option #4 for Consumer Services. For any other problem with your order, please refer to our Return Policy.
K'NEX will only accept returned merchandise with a valid Return Merchandise Authorization (RMA) Number. The RMA must be clearly written on the shipping carton. Missing and/or illegible RMAs will delay processing the return. To obtain a RMA number, call us at 1-800-KID-KNEX.
All authorized returns will be credited minus shipping charges upon receipt by K'NEX. Customer is responsible for return shipping charges, unless the shipment contains damaged or incorrect items.
Merchandise must be returned within 30 days from receipt in its original packaging, and original unused and resalable condition.
Pre-Order shipments are available for eligible pre-order products we offer to ship on the in-stock date within the continental U.S. and Canada.
You can pre-order as many different eligible pre-order products as you want; each will be shipped by its expected release date.
Price Guarantee: Pre-order any eligible product(s), and we guarantee the product and shipping price from the date you place the order.
Pre-order products are not eligible for free shipping, or other promotional discounts. K’NEX coupon codes and K’NEX credit codes may not be applied toward the purchase of any pre-order products.
Payment Processing: Though a credit card is required to place a pre-order, your credit card will not be charged until your pre-order item is ready to ship (so please be sure your credit card is not due to expire between the time you place your pre-order, and the time your pre-order item is expected to ship). If you order additional items along with your pre-order, you will be charged for each item as it ships.
If your credit card is declined when the pre-order product(s) is ready to ship, you will be notified via email that the credit card you submitted for this pre-order has been declined, and due to this payment failure, we are unable to complete this pre-order. As a result, your pre-order will be cancelled. If you would still like to purchase this product, you are welcome to place a new order on knex.com/shop.
Availability: Occasionally, the amount of eligible pre-order product available is limited or we will receive more orders than inventory available. If this happens, we will process the online orders in the order in which they were received. Delivery: Orders containing different pre-ordered products and/or both pre-orders and in-stock products will be broken into separate shipments / orders. Each order will be shipped as soon as the product becomes available (in-stock). Shipping charges will apply to each individual shipment/order.
Pre-order Release Dates: We guarantee that we will always post the best release date information available at the time of our posting. Knex.com works closely with manufacturing to ensure accurate release dates on our site. Occasionally, we run into problems, and the release date must be changed to a later date. If manufacturing is running ahead of schedule, the release date may be moved forward. Sometimes the pre-order product release date may change more than once. If this happens to an item you have pre-ordered, we will send you an e-mail update.
If your new K'NEX set has missing or defective parts, please go to www.knexusergroup.org.uk. Type the words "Missing Parts" in the Search box and follow the instructions provided to have parts replaced. If your set is missing instructions, they can be obtained at www.knex.com using the 5 digit set model number. Go to - Building Instructions
ATTENTION: If you are a tax exempt school or organization ordering from Pennsylvania, please contact us at 1-800-KID-KNEX or firstname.lastname@example.org to place your order. Pennsylvania orders placed online will be charged sales tax. We will not credit back Pennsylvania sales tax for orders placed on our Web site.
If you have any questions regarding a purchase, and are a US or Canadian consumer, please contact
our Consumer Service Center at 1-800-KID-KNEX (1-800-543-5639),
Monday through Friday,
8:30 a.m. to 4:30 p.m. (EST)
(Except major US holidays)
If you live elsewhere, please go to knex.com and click the International Customer Service link at the bottom of the page for contact information in your area.